Terms and Conditions

Terms & Conditions

Last updated: 12 October 2026

Welcome to Lattessa. These Terms & Conditions explain the terms that apply when you browse our website or purchase our products. By using this website or placing an order, you agree to these terms.

Lattessa is a brand of SE-One Brothers Foam Products LLP, based in Moonnilavu, Kottayam district, Kerala, India.

1. About Our Products

Lattessa offers natural latex mattresses, contour pillows and shredder pillows.

We aim to provide accurate product descriptions, dimensions, photographs and prices on our website. Actual product appearance may vary slightly from photographs.

Product availability and specifications are subject to confirmation at the time of ordering.

2. Customized Mattresses

Our 100% Natural Latex Mattresses are available in customized sizes.

Customers are responsible for providing accurate mattress dimensions and requirements when requesting a quotation or placing an order. Please verify all measurements before confirming your order.

The price of a customized mattress depends on the confirmed specifications. An order will be processed after the requirements, price and applicable terms have been agreed upon.

3. Product Prices and Payments

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

We reserve the right to correct pricing errors and update product prices. Any applicable delivery charges will be communicated during the ordering process.

Orders are subject to payment confirmation and product availability. An order is not considered confirmed until we communicate its acceptance.

4. Shipping and Delivery

We offer delivery across India through our logistics partners.

Delivery times and charges may vary depending on the destination, product and order requirements. Any estimated delivery date is an estimate and may be affected by circumstances beyond our control.

Customers must provide accurate delivery details and contact information. Please contact us if you notice any errors in your order or delivery information.

5. Returns and Damaged Products

If a product arrives damaged during shipping or has a manufacturing defect, please contact us as soon as possible with your order details and photographs of the issue.

Eligible returns for such cases can be arranged on a To-Pay basis, subject to confirmation and our return and replacement procedure.

Please retain the original packaging, where possible, until the issue has been reviewed.

Returns or replacements must be approved and arranged with our team. This policy does not limit any rights customers may have under applicable consumer protection laws.

6. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Customized mattress orders may involve preparation or manufacturing specifically for the customer's requirements. Cancellation requests for such orders will be reviewed based on the stage of processing and applicable law.

Any applicable cancellation charges or refund arrangements will be communicated before the order is finalized.

7. Mattress Warranty

Lattessa natural latex mattresses carry a 15-year warranty, subject to the applicable warranty terms.

• The warranty applies to the mattress only.

• Mattress covers and accessories are excluded.

• The purchase bill must be retained as proof of purchase.

• Warranty claims must be submitted to our team for assessment.

• Warranty coverage is subject to the detailed warranty conditions applicable to the product.

Please contact us for assistance with a warranty claim.

8. Product Use and Care

Customers should follow the product care and usage instructions provided with their purchase.

Proper handling, suitable support and appropriate care can help maintain the product's condition. Warranty coverage may be affected by damage arising from misuse or failure to follow applicable care instructions, as specified in the warranty terms.

9. Website Content and Intellectual Property

The content on this website, including text, photographs, logos, graphics and designs, belongs to Lattessa or its respective rights holders, unless otherwise stated.

You may not reproduce, distribute or commercially use website content without prior authorization, except where permitted by law.

10. Privacy and Customer Information

We collect and use customer information to process orders, arrange deliveries, respond to enquiries and provide customer support.

Personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

Please refer to our Privacy Policy for further details.

11. Limitation of Liability

We make reasonable efforts to maintain accurate website information and provide reliable products and services. However, temporary website interruptions, technical errors or circumstances beyond our reasonable control may occur.

Nothing in these terms excludes or limits any liability or customer rights that cannot lawfully be excluded or limited under applicable law.

12. Changes to These Terms

We may update these Terms & Conditions when our products, services or business requirements change. Updated terms will be published on this page with the revised date.

Customers should review this page periodically.

13. Governing Law

These Terms & Conditions are governed by the laws applicable in India, subject to applicable consumer protection laws and rules relating to jurisdiction.

14. Contact Us

For questions about these terms, orders, shipping, returns or warranties, please contact us.

Lattessa
A brand of Se-One Brothers Foam Products LLP
Moonnilavu, Kottayam district, Kerala, India

Email: [email protected]