Refund and Returns Policy

Last updated: 12 October 2026

At Lattessa, we want you to receive your products in good condition. If your order arrives damaged or has a manufacturing defect, please contact us so we can help.

Lattessa is a brand of SE-One Brothers Foam Products LLP, based in Moonnilavu, Kottayam district, Kerala, India.

1. When Can I Request a Return?

Returns may be accepted in the following cases:

  • The product has a manufacturing defect.

  • The product is damaged during shipping.

Returns for these reasons are subject to review and confirmation by our team.

2. How Do I Report a Damaged or Defective Product?

If your product arrives damaged or has a manufacturing defect:

  1. Contact us as soon as possible after receiving the product.

  2. Share your order number and contact details.

  3. Send clear photographs showing the damage or defect.

  4. Wait for our team to review the issue and provide return or replacement instructions.

Please keep the product and its packaging until our team advises you on the next steps.

3. Return Shipping Charges

For eligible returns involving manufacturing defects or damage during shipping, the product can be returned on a To-Pay basis, subject to confirmation and our return instructions.

Please contact us before sending any product back. Unapproved returns may not be accepted.

4. Refunds and Replacements

Once we receive and inspect a returned product, we will communicate the available resolution in accordance with the applicable policy and consumer protection requirements.

Depending on the circumstances, the resolution may involve a replacement or refund where applicable.

If a refund is approved, it will be processed through the applicable payment or refund method. The time taken for the amount to appear in your account may depend on the payment provider or bank.

5. Customized Mattress Orders

Our natural latex mattresses are made in customized sizes according to customer requirements.

Please check your dimensions and specifications carefully before confirming your order. If you identify an error or need to cancel an order, contact us as soon as possible.

Requests relating to cancellations, customized orders and refunds will be reviewed according to the order status, applicable terms and consumer protection requirements.

6. Warranty Claims

Lattessa natural latex mattresses come with a 15-year warranty, subject to the applicable warranty terms.

The warranty applies to the mattress only and excludes the cover and accessories. Your purchase bill is required for warranty claims.

Warranty claims are handled separately from requests relating to products damaged during shipping or products with manufacturing defects.

7. Contact Us

For return, replacement or refund assistance, please contact us with your order details.

Lattessa
A brand of SE-One Brothers Foam Products LLP
Moonnilavu, Kottayam district, Kerala, India

Email: [email protected]