Privacy Policy

Last updated: 12 October 2026

At Lattessa, we respect your privacy and take care to protect your personal information. This Privacy Policy explains what information we collect, how we use it, and when it may be shared while you use our website or purchase our products.

Lattessa is a brand of SE-One Brothers Foam Products LLP, based in Moonnilavu, Kottayam district, Kerala, India.

By using our website, you acknowledge this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order or contact us, we may collect the following information:

Personal and Contact Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Account username and other account details

Order and Purchase Information

  • Products purchased and quantities

  • Order history and order number

  • Payment status and transaction reference

  • Delivery and shipping details

  • Refund, return and warranty claim information

Payment Information

Payments made through our website may be processed by third-party payment gateways. Depending on the payment method, the gateway may collect payment details such as card information, UPI details or other information required to complete a transaction.

We generally receive payment confirmation and transaction-related information needed to manage your order. We do not intentionally store complete card numbers or card security codes on our website.

Technical Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited and cookie data.

Enquiry Information

If you contact us about a customized mattress, product enquiry or customer support request, we may collect the information you provide, including your required mattress dimensions and preferences.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders.

  • Manage customer accounts and order history.

  • Process payments and verify transactions.

  • Arrange shipping and delivery.

  • Respond to enquiries and customer support requests.

  • Handle cancellations, eligible returns, refunds and warranty claims.

  • Send order confirmations, invoices and delivery updates.

  • Prevent fraudulent transactions and protect our website.

  • Maintain business, accounting, tax and other legally required records.

  • Improve our website, products and shopping experience.

  • Send promotional communications where permitted and, where required, with your consent.

3. Online Payments

We use third-party payment gateways to facilitate online payments.

When you make a payment, the relevant payment provider may process your payment details, billing information, transaction amount and other information required to authorize and complete the transaction.

Your payment is subject to the payment provider's own terms and privacy policy. We recommend reviewing those policies before completing a transaction.

We do not sell your payment information.

4. Sharing Your Information

We share personal information only where reasonably necessary to operate our business, fulfil your order, provide our services or meet legal obligations.

This may include sharing information with:

  • Payment gateways: To process payments, verify transactions and manage refunds.

  • Logistics and delivery partners: To ship and deliver your orders.

  • Website hosting and technical service providers: To operate, maintain and secure our website.

  • Website plugins and service providers: To support functions such as checkout, customer accounts, email notifications and order management.

  • Professional advisers and authorities: Where necessary for accounting, legal compliance, fraud prevention or lawful requests.

These providers may process information according to their own applicable terms and privacy policies.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

5. Cookies and Website Technologies

Our website uses WordPress and WooCommerce, which may use cookies and similar technologies to operate the online store.

These technologies may be used to:

  • Keep products in your shopping cart.

  • Maintain checkout and session information.

  • Remember account and website preferences.

  • Support login and security functions.

  • Understand website usage and improve performance, where analytics tools are enabled.

Third-party services and plugins may also use cookies or similar technologies, depending on the features enabled on our website.

You can manage cookies through your browser settings. Blocking certain cookies may affect shopping cart, login or checkout functionality.

Where required, we will seek consent for non-essential cookies and similar technologies.

6. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss or disclosure.

These measures may include secure website connections, access restrictions, software updates and other appropriate safeguards.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

Please keep your account credentials confidential and notify us if you suspect unauthorized access to your account.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Processing and managing orders.

  • Maintaining customer accounts and purchase records.

  • Handling returns, refunds, complaints and warranty claims.

  • Meeting accounting, tax and other legal obligations.

  • Resolving disputes and preventing fraud.

Retention periods may vary depending on the type of information and applicable legal requirements. Where information is no longer required, we will take appropriate steps to delete or anonymize it, subject to legal and operational requirements.

8. Your Privacy Choices and Rights

Subject to applicable law, you may contact us to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional emails or marketing communications.

  • Raise a concern about how your information is handled.

Some information may need to be retained to complete transactions, comply with legal obligations, maintain required records or resolve disputes.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing your request.

9. Third-Party Websites

Our website may contain links to payment providers, logistics services or other third-party websites.

We are not responsible for the privacy practices or content of external websites. Please review their respective privacy policies before sharing personal information with them.

10. Children's Privacy

Our website is intended for general customers and is not specifically designed to collect personal information from children.

If you believe a child has provided personal information to us without the necessary authorization, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers or legal requirements change.

Any revised policy will be published on this page with an updated revision date. We encourage you to review it periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us.

Lattessa
A brand of SE-One Brothers Foam Products LLP
Moonnilavu, Kottayam district, Kerala, India

Email: [email protected]